Privacy Policy

Introduction

Core Therapy ("we," "us," or "our") is committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our telehealth therapy services.

We comply with the Health Insurance Portability and Accountability Act (HIPAA), California Consumer Privacy Act (CCPA), and other applicable federal and state privacy laws.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Date of birth and demographic information
• Insurance information (carrier, member ID, group number)
• Emergency contact information

Protected Health Information (PHI)

As a healthcare provider, we collect and maintain Protected Health Information including:

• Mental health history and treatment records
• Diagnoses and treatment plans
• Session notes and progress documentation
• Communications between you and your therapist

Website Usage Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website and search terms

How We Use Your Information

We use your information for the following purposes:

• Treatment: To provide mental health therapy services and coordinate your care
• Payment: To verify insurance coverage, process claims, and collect payments
• Healthcare Operations: To improve our services, train staff, and ensure quality care
• Communication: To schedule appointments, send reminders, and respond to inquiries
• Legal Compliance: To comply with applicable laws and regulations

HIPAA Notice of Privacy Practices

Under HIPAA, you have specific rights regarding your Protected Health Information:

• Right to Access: You may request copies of your health records
• Right to Amend: You may request corrections to your health information
• Right to Accounting: You may request a list of disclosures we have made
• Right to Restrict: You may request restrictions on certain uses of your information
• Right to Confidential Communications: You may request we communicate with you in a specific way
• Right to a Paper Copy: You may request a paper copy of this notice

Telehealth Privacy

Our telehealth services are provided through HIPAA-compliant video platforms. We take the following measures to protect your privacy during virtual sessions:

• End-to-end encryption for all video sessions
• Secure, password-protected meeting rooms
• No recording of sessions without explicit written consent
• Therapists conduct sessions from private, secure locations

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and analyze website traffic. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Services

We may share your information with trusted third parties who assist in our operations:

• Insurance companies for claims processing
• Scheduling platforms (Calendly) for appointment booking
• Payment processors for billing
• HIPAA-compliant telehealth platforms

All third-party service providers are required to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Staff training on privacy and security practices

California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising privacy rights

Children's Privacy

Our services are intended for adults 18 years and older. We do not knowingly collect information from children under 18 without parental consent. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with:

• Core Therapy at the contact information above
• The U.S. Department of Health and Human Services Office for Civil Rights
• The California Attorney General's Office

You will not be retaliated against for filing a complaint.